Pool Season

The Pool Rules recommended by the Pool Committee and approved by the Mueller Master Community Association Board of Directors contain the usual safety considerations and are mostly consistent with the City of Austin pool rules. The official pool rules can be found here.

Some of the pool rules are summarized below:

1. You must follow all directions of the lifeguards while at the pool. If you have a complaint about the direction of a lifeguard, you can contact muellerpoa@associa.us but only after following their directive or leaving the pool. While you are at the pool, the lifeguards have the final say for your, your family and others’ safety.

2. Residents must have their pool card with them to enter the pool. Residents and visitors must sign in when entering the pool.

3. Residents must have a pool key to use the pool, even while the lifeguards are on duty, or pay the daily entry fee.

4. Never prop open the pool gate.

5. No dogs or food are allowed inside the pool gate.

6. While the lifeguards are on duty, there is a 10-minute break at the end of every hour – children must exit the pool during that time.

7. Have Fun!

The pool maintenance and cleaning is done by Crystal Clear Pools. Normally, each pool is given a major cleaning on Mondays (Ella Wooten) or Wednesdays (John Gaines) when each pool is closed. This includes shocking, which means increasing chlorine levels that makes the pools less safe to swim. Additional scheduled cleanings occur on Wednesdays (Ella Wooten) and Fridays (John Gaines) without shocking the pools and allowing continued swimming. There is also an automated chemical monitoring system, and the pool lifeguards make manual readings daily, assess the water level and contact the pool maintenance company, when necessary.

Please keep in mind that wind and/or rain can cause a very recently cleaned pool to appear dirty. Particulate matter in the air can land into the pool water leading to the noticeable observation that the pool is dirty. For the most part, a pool containing dust, sand, and dirt is not unsafe. Heat can also make the water appear murky. The pool filtration system will generally take care of the particulate matter over time and particulate matter that falls to the pool bottom will be picked up at the next pool vacuuming.

Please contact Associa Hill Country at 512-703-9202 to report any maintenance needs or concerns.

Over the years, Mueller’s pools, like other shared pools, have experienced instances of fecal contamination. This is a very serious issue because a specific germ that is chlorine-resistent can cause others to become sick if ingested. As a result, in these instances, more special treatment is required, which causes the swim area to close for up to 24 hours at a time. Please help us prevent this by making sure all young children wear a swim diaper, even if they are potty trained and you are taking them on regular bathroom breaks and check swim diapers often. Waiting to hear "I have to go" may mean that it's too late.

In the event of Contamination

1. Get out of the pool and report to the lifeguard or call Associa Hill Country at 512-328-6100. Please calmly advise any other swimmers to exit the pool.
2. The pool will be closed down as soon as possible and locked. The pool maintenance company will treat the pool and then test the chemical level.
3. Based on the level of contamination, the pool maintenance company will make a determination of how long to close the pool before reopening based on the CDC guidelines.
4. As soon as possible, we will advise residents of an emergency pool closing via the announcements on the website and the message board feature. We will also place signs near the gate to inform non-resident swimmers.
5. Following the required amount of time the pool maintenance company will return, re-test chemical levels and make a decision to open the pool or not based on those results. These federal guidelines are for the safety of all pool patrons.